HOUSE OF TRADE NE LTD – TERMS OF SERVICE

Effective Date: 8 September 2026
Welcome to House of Trade NE LTD.
These Terms of Service ("Conditions") apply to purchases made through the House of Trade NE LTD website, online sales channels, telephone sales, trade counter, showroom or other sales channels operated by House of Trade NE LTD.
IMPORTANT: Different legal rights and contractual provisions apply depending upon whether you are purchasing as a Trade Customer or as a Retail Consumer. Please read the section applicable to your purchase carefully.
Nothing in these Conditions is intended to exclude, restrict or limit any legal right, remedy, liability or obligation which cannot lawfully be excluded, restricted or limited.

 

SECTION A – GENERAL TERMS

APPLICABLE TO ALL CUSTOMERS

1. DEFINITIONS AND IDENTITY

1.1

"Conditions" means these Terms of Service and any additional written terms expressly agreed by House of Trade NE LTD.

1.2

"Contract" means the legally binding contract between you and House of Trade NE LTD for the sale and purchase of Goods.

1.3

"Goods" means plumbing, bathroom, kitchen, heating, electrical, hardware, accessories and other products or related services supplied or arranged by House of Trade NE LTD.

1.4

"We", "Us", "Our" and "House of Trade" means House of Trade NE LTD, Company Number 12611100, whose registered office and trading address is:
Unit 19k
Airport Industrial Estate
Kingston Park
Newcastle upon Tyne
NE3 2EF

1.5

"You" and "Your" means the person or business purchasing Goods from us.

1.6

"Trade Customer" means a customer purchasing Goods in connection with a trade, business, craft or profession, or otherwise falling within Section B.

1.7

"Retail Consumer" means an individual acting wholly or mainly outside that individual's trade, business, craft or profession.

1.8

"Supplier" means any manufacturer, distributor, wholesaler, importer, brand owner, fulfilment company or other third party from whom House of Trade obtains Goods.

1.9

"Carrier" means any courier, haulage company, delivery company, distributor, Supplier or other third party engaged to transport or deliver Goods.

1.10

"Supplier Declaration" means a written Supplier Product Supply, Re-Coding & Indemnity Declaration signed by a relevant Supplier in favour of House of Trade NE LTD, confirming the Supplier's responsibility for matters within its control and providing contractual indemnity and recovery rights to House of Trade NE LTD to the extent stated in that declaration.

2. THIRD-PARTY SUPPLY, DROPSHIPPING, WHITE-LABEL AND PRIVATE-LABEL PRODUCTS

2.1 Third-Party Manufacture and Supply

House of Trade NE LTD does not physically manufacture the Goods it sells. Goods may be designed, manufactured, assembled, tested, packaged, stored, imported, distributed, fulfilled and/or delivered by independent third-party manufacturers, distributors, wholesalers, importers, brand owners, fulfilment providers or other Suppliers.
House of Trade may therefore act, depending on the Goods and the applicable legal and regulatory framework, as a retailer, reseller, distributor, importer, brand owner, private-label seller or other participant in the supply chain.
Nothing in these Conditions is intended to misdescribe House of Trade's legal role or to exclude any responsibility which applicable law places upon House of Trade.

2.2 Direct Supplier Fulfilment and Dropshipping

House of Trade operates, in part, using direct-supplier fulfilment and dropshipping arrangements. Goods may be dispatched directly from a manufacturer, distributor, wholesaler, warehouse or fulfilment facility to the delivery address provided by you.
Accordingly:
(a) Goods may arrive in packaging bearing third-party branding or identification;
(b) delivery or product documentation may identify a third-party manufacturer, importer, distributor or Supplier;
(c) the delivery vehicle and driver may belong to an independent Carrier or Supplier;
(d) Goods from the same order may arrive separately and at different times; and
(e) House of Trade may not physically handle the Goods before delivery.
Direct dispatch by a third party does not, by itself, change the identity of the contracting seller where the Contract is between you and House of Trade.

2.3 White-Label and Private-Label Goods

Certain Goods marketed under House of Trade product names or ranges, including The Select Range, The Forge Collection and Avero, where applicable, these products may be white-labelled or private-labelled Goods sourced from independent third parties.
Such Goods may:
(a) be manufactured or supplied by a third party;
(b) be assigned a House of Trade product code;
(c) be given a House of Trade product or range name;
(d) be re-coded, re-named or re-packaged;
(e) be marketed using House of Trade descriptions, images or other marketing material;
(f) be supplied in packaging bearing the manufacturer, importer, Supplier or House of Trade name, depending upon the product and applicable requirements; and/or
(g) be dispatched directly from a third-party Supplier.
The application of a House of Trade product code, range name, trading name or private-label name does not, by itself, mean that House of Trade physically manufactured the Goods.

2.4 Legal and Regulatory Status of White-Label Goods

House of Trade recognises that, under some product-specific legislation, a business that markets a product under its own name or trademark, imports a product, or makes certain modifications may assume some legal responsibilities ordinarily associated with a manufacturer.
Accordingly, House of Trade does not rely upon the statement that it does not physically manufacture Goods as a means of avoiding any responsibility which applicable law places upon it.
Where applicable law imposes manufacturer, importer, distributor, producer or other economic-operator obligations upon House of Trade, House of Trade will comply with those obligations to the extent required.

2.5 Product Information Supplied by Third Parties

Product specifications, dimensions, technical information, installation instructions, performance information, compatibility information, certifications, declarations, test reports, photographs, drawings, descriptions, material information, safety information and other product data may originate from manufacturers, importers, distributors or Suppliers.
House of Trade may reasonably rely upon information and documentation supplied by those third parties when preparing listings, catalogues, brochures, quotations and other sales material, provided that House of Trade remains responsible for its own legal obligations concerning information it publishes or supplies.
Where a third-party error, omission or inaccuracy could not reasonably have been identified by House of Trade, House of Trade shall, to the maximum extent lawfully permitted, be entitled to rely upon the applicable third-party information and to pursue the responsible third party.

2.6 Re-Coding, Re-Naming and Product Identification

House of Trade may assign internal product codes, catalogue references, range names, trading names or other identifiers to Goods sourced from third parties. In some arrangements, the relevant Supplier requests or agrees that House of Trade should replace, conceal or not display the Supplier's own product names and codes online and instead use House of Trade identifiers.
A House of Trade code or name is an identifier for the purpose of sale, administration and marketing and does not necessarily identify the physical manufacturer, factory, importer or original product code.
Where technically or commercially necessary, House of Trade may change a product code, range name or catalogue reference without this necessarily constituting a change to the physical Goods.
Where the relevant Supplier has signed a Supplier Declaration, the parties' contractual allocation of responsibility and the Supplier's indemnity and recovery obligations apply in addition to these Conditions.

2.7 Product Changes and Substitution

Manufacturers and Suppliers may make reasonable changes to Goods, components, packaging, finishes, colours, dimensions, specifications or manufacturing processes.
Where such changes do not materially affect the agreed contractual characteristics, House of Trade may supply the Goods as changed.
Where a proposed change materially affects the contractual characteristics of Goods, House of Trade will deal with the change in accordance with the Contract and applicable law.
Nothing in this clause permits House of Trade to supply Goods which materially fail to conform to the Contract or applicable legal requirements.

2.8 Supplier Warranties and Technical Assessments

Where a manufacturer or Supplier provides a warranty, technical assessment or product-support service, House of Trade may liaise with that party and may reasonably require photographs, videos, serial numbers, batch information, installation information, testing or inspection.
Where permitted by law and the Contract, House of Trade may rely upon the relevant manufacturer's or Supplier's technical findings when administering a manufacturer or Supplier warranty.
Nothing in this clause prevents a customer from exercising a statutory right against House of Trade where such a right exists.

2.9 Customer Verification, Suitability and Installation

Trade Customers are responsible for checking, before ordering and before installation, that the Goods are suitable for the intended application, site, dimensions, quantities, connections, access arrangements and installation requirements.
House of Trade product information, measurements, drawings and compatibility information are provided for general sales and product-identification purposes unless House of Trade expressly agrees in writing to provide a professional design, specification or engineering service.
Customers should obtain appropriate professional advice where the application requires specialist design, structural, electrical, plumbing, building-regulation or other technical assessment.

2.10 Inspection Before Installation

Customers must, where reasonably possible, inspect Goods for damage, shortages, incorrect items, visible defects, dimensions and apparent compatibility before installation, modification or use.
House of Trade strongly recommends that no Goods are installed until all relevant Goods have been delivered and checked.
Subject always to liabilities which cannot lawfully be excluded, House of Trade shall not be responsible for labour, contractor, removal, refitting, call-out, accommodation, project-delay or other consequential costs incurred because Goods were installed, modified or used before they were properly inspected.

2.11 Supplier Documentation and Traceability

Where relevant to the Goods, House of Trade may obtain and retain product documentation supplied by manufacturers, importers and Suppliers, including declarations of conformity, certificates, test reports, technical information, safety information, installation instructions, batch information and traceability records.
Where a legal or regulatory obligation requires House of Trade to hold, provide or act upon such information, House of Trade will do so as required by law.

2.12 Supplier Declarations, Indemnity and Recovery

Where a manufacturer, Supplier, importer, distributor, Carrier or other third party is responsible for a defect, failure, unsafe product, inaccurate product information, regulatory non-compliance, recall, delivery failure, intellectual-property claim or other loss, House of Trade reserves all rights to recover from that party any sums, losses, liabilities, costs and expenses which House of Trade is legally entitled to recover.

Where the relevant Supplier has signed a Supplier Declaration, that declaration forms part of the commercial arrangement between House of Trade and that Supplier. The Supplier Declaration records, amongst other things, that where House of Trade re-codes, re-names or uses its own product identifiers at the Supplier's request or agreement, the Supplier remains responsible for matters within its control relating to manufacture, design, specification, conformity, safety, quality, testing and technical documentation.

Where a Supplier Declaration contains an indemnity, the Supplier has agreed, to the fullest extent permitted by law, to indemnify and keep indemnified House of Trade, its directors and employees against claims, liabilities, losses, damages, costs and reasonable expenses arising from defects, manufacturing or design issues, non-compliance, inaccurate or incomplete technical information, or other matters for which the Supplier is responsible.

The purpose of such an indemnity is to preserve, as far as legally possible, the same underlying product responsibility and supplier support that would apply if the products were being supplied and sold using the Supplier's own brand, product names and product codes.

This may include, where legally recoverable, refunds, replacement costs, investigation costs, testing costs, recall and corrective-action costs, regulatory costs, legal costs, settlement sums, compensation, contribution and indemnity.

2.13 No Unlawful Transfer of Liability

Nothing in these Conditions transfers to a manufacturer, Supplier, Carrier or other third party any liability which the law makes House of Trade responsible for as against the customer.
Equally, nothing in these Conditions prevents House of Trade from relying upon lawful contractual limitations or from pursuing any manufacturer, Supplier, importer, distributor, Carrier or other third party for indemnity, reimbursement, contribution, damages, warranty recovery or other available remedy.

A Supplier Declaration is a contractual protection between House of Trade and the relevant Supplier. It does not purport to make House of Trade legally invisible to customers, regulators or other third parties where applicable law imposes responsibilities upon House of Trade. Instead, it preserves House of Trade's contractual right to recover from the Supplier to the fullest extent permitted by law.

2.14 Product Safety and Regulatory Action

If House of Trade becomes aware of a potentially unsafe, defective or non-compliant product, House of Trade may suspend sales, quarantine stock, investigate the matter, contact affected customers, seek technical information, arrange corrective action, conduct or participate in a recall, notify relevant authorities or take any other action required or reasonably considered appropriate under applicable law.
Customers must reasonably cooperate with any safety investigation, recall or corrective action concerning Goods supplied to them.

2.15 Intellectual Property in Supplier Material

Manufacturer names, logos, trademarks, photographs, drawings, technical information and other intellectual-property material may belong to their respective owners.
House of Trade may use third-party product information under arrangements with the relevant Supplier or rights holder. Such use does not, by itself, indicate that House of Trade manufactured the Goods.
House of Trade will not knowingly represent a third party's intellectual property as its own where doing so would infringe applicable law.

2.16 Insurance and Commercial Recovery

House of Trade may maintain product liability, public liability, business, goods-in-transit or other insurance appropriate to its operations. The existence or level of insurance does not create a contractual obligation to provide cover to a customer or increase House of Trade's liability beyond the liability imposed by the Contract and applicable law.
House of Trade's rights of recovery against manufacturers, Suppliers, importers, distributors, Carriers and other third parties are separate from and in addition to any rights under its insurance arrangements.

3. PRICING, OFFERS, PRODUCT INFORMATION AND STOCK

3.1 Pricing

We aim to ensure that prices and product information displayed on our website are accurate.
Prices may change before Contract formation due to Supplier price changes, taxation, currency movements, data errors, manifest errors or other circumstances.

3.2 Pricing Errors

If an obvious pricing or description error is identified before Contract formation, we may correct the error and contact you before accepting the order.
If an order has been paid for but has not yet been accepted, we may contact you regarding the error and offer the option to proceed at the corrected price or receive a refund, as applicable.
Nothing in this clause affects rights which arise after a legally binding Contract has been formed.

3.3 Promotional Offers

Percentage savings may be calculated against a manufacturer's recommended retail price, previous selling price or other reference price identified in the relevant promotion.
Promotional codes and discounts cannot be combined unless expressly stated otherwise.

3.4 Finance Payments

Discounts or promotional offers may not apply to finance-based payment methods unless expressly stated otherwise.

3.5 Stock Accuracy

Our stock information is supplied using information received from our systems and/or third-party Suppliers.
Stock levels may update periodically rather than continuously and therefore do not constitute a real-time guarantee that Goods are physically available.
Consequently, an item displayed as "in stock" may, in exceptional circumstances, become unavailable before the order is fulfilled.

3.6 Stock Errors

If an item is displayed as "in stock" when an order is placed but is subsequently found to be unavailable, House of Trade may be unable to dispatch that item with the remainder of the order.
We will contact you and provide an updated delivery arrangement where appropriate.

3.7 Split Orders Caused by Stock Errors

Where one or more Goods in an order are unavailable after the order has been placed, available Goods may be dispatched separately and unavailable Goods may be delivered at a later date once stock becomes available.
This may result in the original order being split into two or more deliveries.

3.8 Additional Delivery Charges

Where a separate delivery is required because an item which appeared as "in stock" at the time of ordering has subsequently become unavailable, an additional delivery charge may apply to the subsequent delivery, where permitted by law.
Where an additional delivery charge applies, House of Trade will notify the customer before the additional delivery is arranged and, where required by law, obtain the customer's agreement to that charge.
For Retail Consumers, no additional charge will be imposed where doing so would conflict with mandatory consumer law or with a delivery charge already agreed as part of the Contract.

3.9 Supplier Restocking

Estimated restocking dates supplied by manufacturers, distributors or other Suppliers are estimates only and may change.
We will provide available information regarding revised delivery timeframes.

3.10 Product Images

Product images are for illustration unless expressly stated otherwise.
Minor manufacturer changes, colour variations, finish variations, packaging changes, component revisions or design updates may occur.
Such changes do not permit us to supply Goods which materially fail to correspond with their contractual description.

4. ORDERS, ORDER CONFIRMATION AND CONTRACT FORMATION

4.1 Website Orders

The display of Goods on the House of Trade website constitutes an invitation to treat and does not, by itself, constitute acceptance of an order.

4.2 Placing an Order

When you submit an order through our website, you are making an offer to purchase the selected Goods in accordance with these Conditions.

4.3 Automatic Order Confirmation

Following submission of an order, our systems may automatically send an email confirming that we have received your order.
This automatic order acknowledgement confirms receipt of your order and does not by itself constitute acceptance of the order or confirmation that all Goods are available for fulfilment.
At the time an order is received, stock information provided by our systems and/or Suppliers may not yet have been fully verified.

4.4 Contract Formation

Unless otherwise expressly agreed in writing, the Contract for the sale of Goods is formed when House of Trade dispatches the relevant Goods to you.
Until the Goods are dispatched, House of Trade may identify stock shortages, Supplier availability issues, pricing errors or other circumstances affecting our ability to fulfil the order.
Where House of Trade is unable to fulfil an order before dispatch, we will contact you as soon as reasonably practicable and, where payment has already been taken for Goods which cannot be supplied, arrange an appropriate refund.

4.5 Dispatch as Acceptance

The dispatch of Goods constitutes House of Trade's acceptance of your order in respect of the Goods contained within that dispatch, subject to these Conditions and applicable law.
Where an order is split into multiple consignments, each consignment may be dispatched separately.

4.6 Stock Errors After Order

If Goods shown as "in stock" at the time of ordering are subsequently found to be unavailable, House of Trade may delay the affected Goods until stock is available.
Available Goods may be dispatched separately.

4.7 Delayed Goods

Where affected Goods become available at a later date, those Goods may be dispatched separately from the remainder of the order.
The customer will be informed of the revised delivery arrangement where reasonably practicable.

4.8 Customer Options

Where a stock issue materially affects an order, House of Trade may, where appropriate:
(a) continue fulfilment when the Goods become available;
(b) offer a revised delivery arrangement;
(c) arrange a split delivery; or
(d) provide cancellation/refund where the customer has a statutory or contractual right to cancel.
Nothing in this clause removes any statutory right available to a Retail Consumer.

4.9 No Guarantee of Stock at Order Placement

An automatic order confirmation must not be interpreted as confirmation that every item in the order is physically available.
Stock availability is subject to verification and fulfilment by the relevant Supplier.

5. DELIVERY, THIRD-PARTY CARRIERS AND CUSTOMER-SELECTED DELIVERY DATES

5.1 Independent Delivery Providers

House of Trade NE LTD does not employ its own delivery drivers for the delivery of Goods.
Deliveries may be carried out by independent third-party:
(a) courier companies;
(b) haulage companies;
(c) manufacturers;
(d) distributors;
(e) wholesalers;
(f) fulfilment providers; and/or
(g) other independent logistics providers.
The individual who physically delivers the Goods is therefore not ordinarily an employee of House of Trade merely because that person is delivering Goods purchased from House of Trade.

5.2 Supplier Direct Delivery

Where Goods are dispatched directly from a manufacturer, distributor, wholesaler or other Supplier, that Supplier may select or engage the Carrier responsible for the physical delivery.
In such circumstances, House of Trade may not have direct control over the individual driver, vehicle, route or precise delivery time.

5.3 No House of Trade Drivers

House of Trade does not own or operate a fleet of delivery vehicles and does not ordinarily employ the drivers who physically deliver Goods.
The Carrier or Supplier responsible for physical delivery remains responsible for its own drivers, vehicles, employees, subcontractors, insurance arrangements, licences and transport operations.

5.4 Customer-Selected Delivery Date

Where our website or sales process allows you to select a delivery date, the date entered by you is a preferred or requested delivery date.
Unless House of Trade expressly confirms in writing that a particular date or delivery period is guaranteed, the selected date is not a guaranteed delivery date.
Selecting a preferred date does not constitute a promise by House of Trade that the Goods will arrive on that exact date.

5.5 Delivery Date Estimates

Any delivery date, timeframe or estimated arrival date displayed or communicated by House of Trade, a Supplier or a Carrier is an estimate unless expressly stated in writing to be a guaranteed delivery commitment.
Delivery may be affected by:
(a) Supplier stock availability;
(b) manufacturing delays;
(c) warehouse processing;
(d) Carrier capacity;
(e) adverse weather;
(f) traffic or transport disruption;
(g) strikes or industrial action;
(h) unforeseen logistical problems;
(i) damage or loss in transit;
(j) incorrect or incomplete delivery information; and
(k) other circumstances outside House of Trade's reasonable control.

5.6 Split Deliveries

Because Goods may be sourced from different Suppliers or become available at different times, an order may be divided into multiple consignments.
Where an item subsequently becomes unavailable after appearing as in stock, that item may need to be delivered separately once it has been restocked.
Where a separate delivery is required, an additional delivery charge may apply in accordance with Clause 3.8.

5.7 Carrier Responsibility

The independent Carrier, Supplier or distributor physically undertaking delivery is responsible for carrying out its delivery services in accordance with its own contractual obligations to the party that engaged it.
Where House of Trade has engaged the Carrier, House of Trade may pursue the Carrier for loss, damage, mishandling, delay or other failure falling within the Carrier's contractual responsibilities.
Where a Supplier has arranged delivery, House of Trade may pursue that Supplier under the applicable supplier agreement.

5.8 Carrier and Supplier Liability to House of Trade

Where loss, damage, delay or other failure is caused by a Carrier, Supplier, distributor or other third party, House of Trade reserves the right to recover the resulting loss, cost, expense or liability from the responsible third party where a contractual or legal right of recovery exists.

5.9 House of Trade Does Not Employ Delivery Drivers

House of Trade does not represent that the person delivering Goods is an employee of House of Trade.
Delivery personnel may be employed or engaged by an independent Carrier, manufacturer, distributor, wholesaler, fulfilment company or subcontractor.
House of Trade is not responsible for the employment arrangements, employment status, wages, tax affairs, insurance arrangements or internal management of an independent Carrier or Supplier.
Nothing in this clause affects any legal responsibility which House of Trade itself has to the customer under applicable law.

5.10 Delivery Risk – Retail Consumers

Where you are a Retail Consumer, risk in the Goods will pass in accordance with applicable consumer law.
The fact that an independent Carrier physically transports the Goods does not, by itself, transfer statutory risk to the consumer before the Goods come into the consumer's physical possession where the law provides otherwise.

5.11 Delivery Risk – Trade Customers

For Trade Customers, risk passes in accordance with the applicable Contract and Section B, subject to any liability which cannot lawfully be excluded or restricted.

5.12 Damage in Transit

Customers should inspect Goods and packaging as soon as reasonably practicable after delivery.
Where Goods appear damaged in transit, customers should notify House of Trade promptly and provide photographs where reasonably requested.
House of Trade may then investigate the matter with the relevant Carrier, Supplier or distributor.

5.13 Consumer Delivery Rights

Nothing in this Section removes or restricts any statutory delivery rights available to Retail Consumers.
Where House of Trade is the contracting seller, House of Trade will comply with applicable statutory obligations concerning delivery even where an independent Carrier or Supplier performs the physical delivery.

5.14 Installation Precautions

Customers are strongly advised not to arrange installation, book tradespeople, dismantle existing fittings or incur non-refundable labour costs until all relevant Goods have arrived and have been checked for:
(a) damage;
(b) shortages;
(c) incorrect items;
(d) visible defects; and
(e) compatibility with the intended installation.
Subject to liabilities which cannot lawfully be excluded, House of Trade shall not be responsible for labour or installation costs incurred because installation was undertaken before the Goods were inspected and verified.

5.15 Failed Delivery

Where a delivery cannot be completed because of circumstances attributable to the customer, including an incorrect address, failure to provide access, refusal to accept the Goods or failure to be available where attendance is required, the Carrier may apply its own re-delivery or storage procedures.
Any additional charge will be dealt with in accordance with the applicable Contract and applicable law.

5.16 Packaging

Unless otherwise agreed, responsibility for disposal of packaging, pallets and other delivery materials passes to the customer after delivery, subject to applicable law.

6. RISK AND TITLE

6.1 Retail Consumers

For Retail Consumers, risk in Goods will pass in accordance with applicable consumer law.
House of Trade will not rely upon a term in these Conditions to transfer risk to a Retail Consumer before the Goods have come into the consumer's physical possession where doing so would be unlawful.

6.2 Trade Customers

For Trade Customers, risk will pass in accordance with the terms of the applicable Contract and Section B.

6.3 Title

Unless otherwise expressly agreed in writing, title to the Goods passes only once House of Trade has received cleared payment in full for those Goods.

7. COMPLAINTS AND CUSTOMER CONTACT

7.1 Complaints

Complaints should be sent to:
Email: info@houseoftrade.co.uk
Post:
House of Trade NE LTD
Unit 19k
Airport Industrial Estate
Kingston Park
Newcastle upon Tyne
NE3 2EF
Telephone: 0330 043 5904

7.2 Investigation

To investigate a complaint efficiently, we may reasonably request:
(a) order information;
(b) photographs;
(c) videos;
(d) product codes;
(e) batch or serial numbers;
(f) photographs of packaging;
(g) installation information;
(h) evidence of the alleged defect; and/or
(i) access to the Goods for inspection where reasonably necessary.

7.3 Supplier Investigation

Where a complaint concerns a suspected manufacturing, technical or product defect, House of Trade may refer the matter to the relevant manufacturer, Supplier or technical department for inspection or assessment.
Where legally appropriate, House of Trade may rely upon information and technical findings supplied by the relevant manufacturer or Supplier.
This does not remove any statutory rights that cannot lawfully be excluded.

8. PRODUCT DEFECTS, WARRANTIES AND THIRD-PARTY MANUFACTURERS

8.1 Manufacturer and Supplier Warranties

Where a manufacturer or Supplier provides a warranty, the warranty will apply according to its own terms.
Unless expressly stated otherwise, a manufacturer's or Supplier's warranty is additional to, and does not replace, statutory rights applicable to Retail Consumers.

8.2 White-Label Goods

Products marketed under House of Trade's own or exclusive ranges, including The Select Range, The Forge Collection and Avero, may be white-labelled or private-labelled Goods manufactured and/or supplied by third parties.

8.3 Warranty Administration

Where a warranty issue arises, House of Trade may liaise with the manufacturer, distributor or Supplier and may require the product to be inspected by that party.
Customers must reasonably cooperate with such investigation.

8.4 Manufacturer/Supplier Technical Assessment

Where a product is supplied under a manufacturer's or Supplier's warranty, the manufacturer or Supplier may be responsible for determining whether the alleged fault falls within its warranty terms.
Where permitted by law, House of Trade may rely upon that assessment when administering the manufacturer's or Supplier's warranty.

8.5 Statutory Rights

Nothing in these Conditions excludes or restricts:
(a) liability for death or personal injury caused by negligence;
(b) liability for fraud or fraudulent misrepresentation;
(c) statutory consumer rights;
(d) liability which cannot legally be excluded or restricted; or
(e) any other liability which applicable law prevents House of Trade from excluding or limiting.

9. GENERAL LIABILITY

9.1 Liability Subject to Law

Nothing in these Conditions excludes or restricts liability which cannot legally be excluded or restricted.

9.2 Retail Consumers

Where you are a Retail Consumer, nothing in these Conditions limits your statutory rights or any remedy available to you under applicable consumer legislation.

9.3 Trade Customers

Subject to Clause 9.1 and Section B, House of Trade shall not be liable to a Trade Customer for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of contracts, loss of anticipated savings or wasted expenditure, except to the extent such loss is not lawfully capable of being excluded.

9.4 Installation and Labour

Subject to liabilities which cannot lawfully be excluded, House of Trade does not accept responsibility for:
(a) installation labour;
(b) contractor charges;
(c) plumber or electrician call-out fees;
(d) removal or refitting costs;
(e) accommodation costs;
(f) project delay costs; or
(g) other consequential expenditure
where such costs arise because installation or related work was commenced before the Goods were checked.

9.5 Supplier and Carrier Recovery

Where a loss arises from the acts or omissions of a Supplier, manufacturer or Carrier, House of Trade may pursue recovery against that party under the applicable commercial arrangement.
Nothing in this clause requires a Retail Consumer to pursue the Supplier or Carrier instead of exercising a legal right against House of Trade where such a right exists.

SECTION B – TRADE CUSTOMERS

B2B TERMS

This Section applies where you purchase Goods in connection with a trade, business, craft or profession.

10. TRADE CUSTOMER STATUS

10.1

You are treated as a Trade Customer where:
(a) you are registered with House of Trade as a trade customer;
(b) you purchase using a trade account;
(c) you receive trade pricing;
(d) you purchase Goods for resale; or
(e) the Goods are purchased wholly or mainly for purposes connected with your business, trade, craft or profession.

10.2

You must inform us before purchase if you believe that a different legal status should apply.

11. TRADE INSPECTION AND NOTIFICATION

11.1

Trade Customers must inspect Goods promptly following delivery and, where reasonably possible, before Goods are installed or used.

11.2

Visible transit damage, shortages, incorrect Goods or obvious defects should be notified to House of Trade in writing within 48 hours of delivery, together with photographs where reasonably requested.

11.3

The 48-hour requirement is intended to allow House of Trade to pursue timely claims against Suppliers and Carriers.
It does not purport to remove liability or rights which cannot lawfully be excluded or restricted.

11.4

Where an issue is reported after 48 hours but within 7 days, House of Trade may investigate the matter and liaise with the relevant Supplier or Carrier.

11.5

Nothing in this Section prevents a Trade Customer from notifying House of Trade of a latent defect which could not reasonably have been identified during an ordinary inspection.

12. TRADE RETURNS AND CANCELLATION

12.1

A Trade Customer does not have the consumer statutory 14-day cancellation right merely because the Goods were purchased online.

12.2

Requests to return non-faulty, resalable Goods should be made in writing within 14 days of delivery.

12.3

A return is not authorised unless House of Trade confirms approval in writing.

12.4

Approved returns must, unless otherwise agreed:
(a) be unused;
(b) be uninstalled;
(c) be undamaged;
(d) be complete;
(e) contain all components and accessories;
(f) be in original packaging; and
(g) be in a condition which permits resale.

12.5

Return carriage, packaging and transit risk for an approved non-faulty Trade return are the responsibility of the Trade Customer.

12.6

The following are generally non-returnable:
(a) bespoke Goods;
(b) custom-made Goods;
(c) made-to-order Goods;
(d) personalised Goods;
(e) Goods manufactured to a customer's specification;
(f) Goods which have been unsealed for hygiene reasons where return is legally excluded; and
(g) Goods which are no longer resalable because of installation, use, damage or alteration.

13. TRADE PRODUCT WARRANTIES

13.1

Unless otherwise expressly stated, Trade Goods are supplied with the benefit of the applicable manufacturer's or Supplier's warranty.

13.2

Where a Supplier provides a 12-month manufacturer's or distributor warranty, House of Trade may administer the claim through that Supplier.

13.3

Extended manufacturer's warranties are subject to the manufacturer's own terms and conditions.

13.4

A Supplier may require inspection, photographs, testing, removal of the product or other evidence before determining whether a warranty claim is valid.

13.5

House of Trade is not responsible for any additional warranty, guarantee or remedy beyond that expressly provided by House of Trade or which cannot legally be excluded.

14. TRADE WHITE-LABEL AND PRIVATE-LABEL PRODUCTS

14.1

Trade Customers acknowledge that certain products, including The Select Range, The Forge Collection and Avero, may be white-labelled or private-labelled Goods manufactured, imported, distributed and/or supplied by third parties.

14.2

Such Goods may be re-coded, re-named, re-packaged or marketed under House of Trade product names, catalogue references, range names or other trading identifiers.

14.3

House of Trade does not ordinarily physically manufacture such Goods. However, Trade Customers acknowledge that the legal responsibilities of a seller, distributor, importer, manufacturer or other economic operator depend upon the applicable law and the particular Goods.

14.4

Where a manufacturer, Supplier, importer or other third party is responsible for manufacture, testing, conformity assessment, technical documentation, safety information or other product matters, House of Trade may obtain and rely upon information and documentation supplied by that party where legally permitted.

14.5

Where a manufacturing, safety or technical issue is alleged, House of Trade may refer the matter to the relevant manufacturer, Supplier, importer, distributor or technical department for inspection, testing or assessment.

14.6

Trade Customers must reasonably cooperate with investigations and may be required to provide photographs, videos, batch or serial numbers, installation information, testing results, evidence of the alleged defect or access to the Goods.

14.7

Where permitted by law, House of Trade may rely upon a manufacturer's or Supplier's technical assessment when determining a manufacturer's or Supplier's warranty claim, provided that this does not unlawfully remove or restrict any liability or remedy owed by House of Trade to the Trade Customer.

14.8

A House of Trade product code, catalogue reference, range name or private-label name is an identifier used for sales, administration and marketing. It does not necessarily identify the physical manufacturer, factory, importer or original manufacturer's product code.

14.9

Trade Customers are responsible for checking measurements, quantities, dimensions, specifications, compatibility and suitability for the intended installation before ordering and before installation.

14.10

House of Trade does not provide professional architectural, engineering, plumbing, electrical, structural, building-regulation or project-design services unless expressly agreed in writing.

14.11

Trade Customers must not install, alter, modify or incorporate Goods into a project until they have inspected them and confirmed that they are the correct Goods and suitable for the intended application.

14.12

Subject to liabilities which cannot lawfully be excluded, House of Trade shall not be liable for labour, contractor, call-out, removal, refitting, accommodation, project-delay, loss-of-use or other consequential expenditure resulting from installation or use before inspection or from the customer's failure to verify suitability.

14.13 Supplier Declarations and Indemnity

Where a Supplier, manufacturer, importer, distributor or other third party is responsible for a defect, safety issue, inaccurate product information, regulatory non-compliance, recall or other failure, House of Trade reserves all contractual and legal rights of recovery against that party.

Where the relevant Supplier has signed a Supplier Declaration, the declaration forms part of the commercial arrangement for the relevant Goods and provides an express contractual indemnity in favour of House of Trade to the extent stated in that declaration.

The Supplier Declaration is particularly relevant where Goods are re-coded, re-named or presented under a House of Trade range name at the Supplier's request or agreement. The intention is that, as far as legally possible, the Supplier remains contractually responsible for the underlying product matters for which it would ordinarily be responsible if the Goods were sold using the Supplier's own brand, product names and product codes.

Examples of House of Trade ranges which may be covered where the relevant Supplier has signed a Supplier Declaration include The Select Range, The Forge Collection and Avero.

14.14

Nothing in this clause excludes or restricts liability which cannot lawfully be excluded or restricted.

15. TRADE LIABILITY LIMITATIONS

15.1 Excluded Categories of Loss

To the maximum extent permitted by law, House of Trade shall not be liable to a Trade Customer for:
(a) loss of profit;
(b) loss of revenue;
(c) loss of business;
(d) loss of contracts;
(e) loss of anticipated savings;
(f) business interruption;
(g) loss of goodwill or reputation;
(h) loss of use;
(i) indirect or consequential loss;
(j) project-management costs;
(k) contractor charges;
(l) labour costs;
(m) plumber, electrician or other trade call-out charges;
(n) removal, dismantling or refitting costs;
(o) accommodation or travel costs;
(p) site attendance costs;
(q) storage costs;
(r) penalties, liquidated damages or sums payable by the Trade Customer to its own customer;
(s) loss arising from delay to a wider building, renovation, development or installation project; or
(t) other consequential or special expenditure.

15.2 Customer's Own Project

A Trade Customer purchases Goods for use in its own business or project and remains responsible for its own quotations, contracts, project-management arrangements, installation arrangements, labour, site conditions, customer commitments and consequential commercial exposure.
House of Trade is not responsible for losses arising under contracts between the Trade Customer and its own customers, contractors or other third parties, except to the extent that such liability cannot lawfully be excluded.

15.3 Installation and Inspection

Subject to liabilities which cannot lawfully be excluded, House of Trade shall not be responsible for installation, labour, removal, refitting or related expenditure where the Trade Customer installed, modified, used or incorporated the Goods before carrying out reasonable inspection for damage, shortages, incorrect Goods, visible defects and apparent suitability.

15.4 Supplier Information

Where House of Trade has reasonably relied upon information, specifications, dimensions, drawings, photographs, technical documents, certificates, declarations or other information supplied by a manufacturer, importer, distributor or Supplier, House of Trade shall, to the maximum extent permitted by law, not be liable for loss arising solely from an error or omission in that third-party information which House of Trade could not reasonably have identified.
This clause does not exclude liability arising from House of Trade's own fraud, deliberate misrepresentation, negligence or breach of an obligation which cannot lawfully be excluded.

15.5 Customer Verification

Trade Customers are responsible for verifying, before ordering and before installation:
(a) measurements;
(b) quantities;
(c) dimensions;
(d) access requirements;
(e) compatibility;
(f) connection requirements;
(g) suitability for the intended application;
(h) installation requirements;
(i) applicable site conditions; and
(j) any professional, building, electrical, plumbing, structural or regulatory requirements relevant to the project.

15.6 No Professional Design Service

Unless expressly agreed in writing, House of Trade does not undertake responsibility for the design, specification, engineering, architectural coordination, plumbing design, electrical design, structural design or overall suitability of a Trade Customer's project.
Any drawings, measurements, layouts, product suggestions or compatibility information provided by House of Trade are general sales information and should be independently checked by the Trade Customer or an appropriately qualified professional where required.

15.7 Maximum Aggregate Liability

Subject to Clause 15.8, the maximum aggregate liability of House of Trade to a Trade Customer arising out of or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the net amount actually paid to House of Trade for the specific Goods giving rise directly to the claim.
Where a claim concerns multiple Goods, the cap shall be calculated by reference to the net purchase price actually paid for the Goods directly giving rise to the claim.

15.8 Mandatory Liability

Nothing in these Conditions excludes or restricts:
(a) liability for death or personal injury caused by negligence;
(b) liability for fraud or fraudulent misrepresentation;
(c) liability for fraudulent concealment;
(d) liability which cannot lawfully be excluded or restricted;
(e) statutory consumer rights, which do not apply to a Trade Customer merely because the Trade Customer purchases online; or
(f) any other liability which applicable law prevents House of Trade from excluding or limiting.

15.9 Separate Supplier Recovery and Indemnity

Any limitation of House of Trade's liability to a Trade Customer does not limit House of Trade's rights to recover from a manufacturer, Supplier, importer, distributor, Carrier or other responsible third party amounts for which that party is contractually or legally responsible.

Where a Supplier Declaration has been signed, House of Trade may rely upon and enforce the Supplier's contractual indemnity and other recovery rights to the fullest extent permitted by law. Such recovery rights are separate from, and do not increase, House of Trade's liability to the Trade Customer.

15.10 Reasonableness

The parties intend the exclusions and limitations in this Section to apply only to the extent permitted by applicable law and, where the law requires a reasonableness test, to be relied upon only to the extent that they are reasonable in the circumstances.

16. TRADE DELIVERY AND THIRD-PARTY CARRIERS

16.1

House of Trade does not ordinarily employ its own delivery drivers.

16.2

Trade Goods may be delivered by independent Carriers, Suppliers, distributors, manufacturers, couriers or subcontractors.

16.3

Where a Carrier is responsible for damage, loss, delay or mishandling, House of Trade may pursue the Carrier or Supplier under the relevant commercial arrangement.

16.4

Subject to liability which cannot lawfully be excluded, House of Trade is not responsible for consequential loss suffered by a Trade Customer as a result of a Carrier's delay, failure, damage or other act or omission.

16.5

Trade Customers remain responsible for ensuring that delivery addresses are suitable for the Goods and that appropriate personnel are available to receive and inspect deliveries where required.

 

SECTION C – RETAIL CONSUMERS

CONSUMER STATUTORY RIGHTS

This Section applies where you are an individual purchasing wholly or mainly outside your trade, business, craft or profession.
Nothing in this Section removes or restricts any mandatory consumer right.

17. CONSUMER RIGHT TO CANCEL DISTANCE CONTRACTS

17.1

Where the Contract is a distance contract to which the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you may have a statutory right to cancel within the applicable cancellation period.

17.2

Unless a statutory exception applies, the standard cancellation period for Goods is generally 14 days beginning on the day after you, or a person nominated by you, acquires physical possession of the Goods.

17.3

To exercise a statutory cancellation right, you must communicate your decision clearly to House of Trade within the applicable cancellation period.
Notification should include your order number where available.

17.4

Cancellation notices may be sent to:
Email: info@houseoftrade.co.uk

17.5

After cancellation, Goods must generally be returned within 14 days unless otherwise agreed or unless a different statutory rule applies.

17.6

Unless House of Trade has agreed to bear the cost or applicable law provides otherwise, you may be responsible for the direct cost of returning Goods where the law permits this.

17.7

We may make a deduction from a refund where permitted by law if Goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning and that handling has diminished their value.

17.8

We will refund amounts due in accordance with applicable law.

18. CONSUMER CANCELLATION EXCEPTIONS

The statutory cancellation right may not apply, or may be subject to specific rules, where Goods fall within a statutory exception.
This may include, depending upon the circumstances:
(a) Goods made to the consumer's specifications;
(b) personalised or bespoke Goods;
(c) Goods clearly personalised;
(d) sealed Goods which are unsuitable for return for health protection or hygiene reasons where the seal has been broken; or
(e) other categories excluded by applicable legislation.

19. CONSUMER RIGHTS IN RELATION TO FAULTY GOODS

19.1

Where Goods are supplied to a Retail Consumer, the Goods must comply with the statutory standards applicable to consumer contracts, including requirements concerning satisfactory quality, fitness for purpose and conformity with their description.

19.2

If Goods are faulty, not as described or otherwise fail to comply with statutory requirements, you may have rights including repair, replacement, price reduction or refund depending upon the circumstances and the time elapsed since delivery.

19.3

Nothing in these Conditions limits those statutory rights.

19.4

Where a manufacturer or Supplier provides a separate manufacturer's warranty, that warranty is additional to your statutory rights.

19.5

House of Trade may liaise with the manufacturer, Supplier or technical department to investigate a suspected manufacturing defect.

19.6

A manufacturer or Supplier investigation does not, by itself, remove or suspend any statutory right you may have against House of Trade.

20. CONSUMER PRODUCT SAFETY AND RECALLS

20.1

House of Trade takes product safety seriously.

20.2

If you become aware of a potential safety defect, serious product failure, overheating, electrical hazard, water-safety issue, structural failure, fire risk or other potentially dangerous defect, you should stop using the Goods where it is safe to do so and contact House of Trade immediately.

20.3

House of Trade may require information, photographs, videos, batch numbers, serial numbers or other information to identify the Goods and investigate the issue.

20.4

Where a safety issue or recall is identified, House of Trade may contact affected customers and cooperate with manufacturers, Suppliers, Carriers and relevant authorities as required by law.

20.5

Customers must not continue using Goods which they have been reasonably advised may present a safety risk.

21. CONSUMER INSTALLATION AND USE

21.1

Goods must be installed, assembled and used in accordance with applicable manufacturer instructions and safety requirements.

21.2

Where professional installation is recommended or required, customers should use an appropriately qualified professional.

21.3

House of Trade is not responsible for defects, damage or loss caused solely by:
(a) incorrect installation;
(b) installation contrary to manufacturer instructions;
(c) misuse;
(d) alteration;
(e) unauthorised modification;
(f) failure to maintain the Goods; or
(g) use outside the manufacturer's intended purpose,
except where applicable law provides otherwise.

21.4

A customer's improper installation does not remove statutory rights relating to an underlying manufacturing defect which was unrelated to the installation.

22. CONSUMER DELIVERY

22.1

Goods may be delivered by independent third-party Carriers, Suppliers or distributors.

22.2

House of Trade does not ordinarily employ the individual delivering your Goods.

22.3

The Carrier may use subcontractors.

22.4

Where delivery is arranged by House of Trade, we will remain responsible for complying with applicable consumer delivery obligations even though an independent Carrier physically performs the delivery.

22.5

If Goods are lost or damaged during delivery, please contact House of Trade promptly so that we can investigate the issue with the relevant Carrier or Supplier.

22.6

Nothing in this clause requires a consumer to pursue a Carrier or Supplier instead of exercising a legal right against House of Trade where such a right exists.

23. CONSUMER LIABILITY LIMITATIONS

23.1

Nothing in these Conditions excludes, restricts or limits:
(a) statutory consumer rights;
(b) liability for death or personal injury caused by negligence;
(c) liability for fraud or fraudulent misrepresentation;
(d) liability which cannot legally be excluded or restricted; or
(e) any other mandatory legal right or remedy.

23.2

Subject to Clause 23.1, House of Trade is not responsible for loss caused solely by matters outside its reasonable control where applicable law permits such limitation.

23.3

Nothing in this clause limits a consumer's statutory remedies for Goods which do not conform to the Contract.

 

SECTION D – GENERAL LEGAL PROVISIONS

24. EVENTS OUTSIDE OUR REASONABLE CONTROL

24.1

House of Trade shall not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:
(a) Supplier failure;
(b) manufacturing delays;
(c) Carrier disruption;
(d) strikes;
(e) industrial disputes;
(f) severe weather;
(g) flooding;
(h) fire;
(i) transport disruption;
(j) cyber incidents;
(k) power failures;
(l) government action;
(m) shortages;
(n) supply-chain disruption; or
(o) other circumstances beyond our reasonable control.

24.2

This clause does not remove any mandatory consumer right to cancel, obtain a refund or exercise another statutory remedy.

25. INTELLECTUAL PROPERTY, PRODUCT INFORMATION AND BRANDING

25.1

Manufacturer names, logos, product photographs, drawings, trademarks, product codes, technical information and other intellectual-property material may belong to their respective owners.

25.2

House of Trade may use, reproduce or adapt supplier-provided product information for the purpose of selling, marketing, administering and supporting Goods where House of Trade is entitled to do so.

25.3

House of Trade's use of manufacturer or Supplier information does not necessarily indicate that House of Trade manufactures the relevant Goods.

25.4

Products sold under House of Trade's own or exclusive ranges may use trading names, product names, catalogue references or private-label names applied by House of Trade to Goods sourced from third-party manufacturers or Suppliers. In some arrangements, this is done at the Supplier's request or agreement so that the Supplier's own product names and codes do not appear online.

25.5

The use of a House of Trade range name, product name, code, catalogue reference or private-label identifier does not by itself mean that House of Trade physically manufactured, designed or assembled the Goods.

25.6

House of Trade may change internal product codes, catalogue references and range names for administrative, commercial, branding or supply-chain reasons, provided that doing so does not unlawfully misdescribe the Goods or remove any mandatory product information. Where the relevant Supplier has requested or agreed to such re-coding or re-naming and has signed a Supplier Declaration, the Supplier's contractual indemnity and responsibility provisions apply as set out in that declaration.

25.7

Where a third-party Supplier provides product descriptions, photographs, drawings, dimensions, technical information, declarations, certificates or other material, House of Trade may reasonably rely upon that material when preparing its sales and marketing content, subject to applicable law.

25.8

House of Trade will take reasonable steps to avoid knowingly publishing materially misleading product information. Customers should nevertheless verify critical dimensions, compatibility and technical requirements before ordering or installation, particularly for specialist applications.

25.9

Nothing in this clause grants House of Trade ownership of third-party intellectual property or prevents the relevant owner from enforcing its rights.

26. PRIVACY AND DATA

26.1

Customer personal information will be handled in accordance with our applicable Privacy Policy.

26.2

Where Goods are fulfilled directly by a Supplier or delivered by a Carrier, we may provide that Supplier or Carrier with information reasonably necessary to fulfil the Contract, including delivery name, address, telephone number and other relevant delivery information.

26.3

Such information will be shared and processed in accordance with applicable data protection law.

27. SEVERABILITY

If any provision of these Conditions is found to be unlawful, invalid or unenforceable, that provision shall be treated as modified or removed to the minimum extent necessary, while the remaining provisions shall continue to apply.

28. NO WAIVER

Failure by House of Trade to enforce any provision of these Conditions does not constitute a waiver of our right to enforce that provision later.

29. ENTIRE AGREEMENT

These Conditions, together with any written terms expressly incorporated into the Contract, constitute the agreement between House of Trade and the customer concerning the sale of the relevant Goods, subject always to any mandatory statutory rights.

30. CHANGES TO THESE CONDITIONS

House of Trade may update these Conditions from time to time.
The version applicable to your purchase will ordinarily be the version in force at the time the Contract is formed, unless applicable law requires otherwise.

31. GOVERNING LAW AND JURISDICTION

31.1

These Conditions and any Contract between House of Trade and a Trade Customer are governed by the laws of England and Wales.

31.2

For Trade Customers, the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal requirement providing otherwise.

31.3

Where you are a Retail Consumer, you will retain the benefit of any mandatory jurisdictional rights provided by applicable law.

32. CONTACT DETAILS

House of Trade NE LTD
Unit 19k
Airport Industrial Estate
Kingston Park
Newcastle upon Tyne
NE3 2EF
Company Number: 12611100
Email: info@houseoftrade.co.uk
Telephone: 0330 043 5904

 

IMPORTANT NOTICE REGARDING THIRD-PARTY SUPPLIED, WHITE-LABEL AND PRIVATE-LABEL GOODS

House of Trade NE LTD operates a supply model under which certain products are manufactured, stored, imported, distributed and/or dispatched by independent third-party manufacturers, distributors, wholesalers, importers and fulfilment partners.
House of Trade does not ordinarily physically manufacture the Goods it sells.
Products sold under ranges including The Select Range, The Forge Collection and Avero may be white-labelled, private-labelled, re-coded, re-named or re-packaged products manufactured or supplied by independent third parties.

In some arrangements, the relevant Supplier requests or agrees that House of Trade should use its own product names, range names and product codes so that the Supplier's own names and codes do not appear online. A House of Trade product name, range name, catalogue reference or product code is therefore a sales and administrative identifier and does not necessarily identify the physical manufacturer or original product code.

Where the relevant Supplier has signed a Supplier Product Supply, Re-Coding & Indemnity Declaration, that declaration forms part of the commercial arrangement between House of Trade and the Supplier. The declaration records the Supplier's responsibility for matters within its control relating to the underlying products and, where stated in the declaration, provides an express contractual indemnity in favour of House of Trade.

The purpose of such an indemnity is to preserve, as far as legally possible, the same underlying product responsibility and supplier support that would apply if the products were being supplied and sold using the Supplier's own brand, product names and product codes. It does not purport to remove any legal responsibility imposed upon House of Trade by applicable law.

House of Trade may liaise with manufacturers, Suppliers, importers, distributors, Carriers and technical departments concerning product faults, warranty matters, delivery issues, recalls, technical investigations, product safety and regulatory matters. Where a third party is responsible for a defect, unsafe product, inaccurate technical information, regulatory non-compliance, recall, delivery failure, intellectual-property issue or other loss, House of Trade reserves all rights to pursue that party for contractual indemnity, reimbursement, contribution, warranty recovery, damages or any other available remedy.

Customers must reasonably cooperate with product investigations, safety investigations and recalls and should not install or use Goods before they have been inspected and checked for damage, shortages, incorrect items, visible defects and apparent suitability.

Nothing in these Conditions is intended to remove any legal responsibility imposed upon House of Trade by applicable UK law, including any responsibility which may arise because House of Trade markets, imports, distributes or supplies products under its own name or trademark. Nothing in these Conditions removes or restricts statutory rights available to Retail Consumers or any liability which cannot lawfully be excluded or restricted.

For Trade Customers, the exclusions, limitations, inspection requirements and allocation of risk contained in Section B are intended to allocate commercial risk between businesses to the maximum extent permitted by law. By purchasing Goods from House of Trade NE LTD, customers acknowledge that House of Trade operates a third-party supply and fulfilment model and that certain Goods may be delivered directly from independent Suppliers or Carriers.